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Email Replies Introduction

Fabius AI helps sales teams respond to emails faster and more effectively by automatically generating intelligent email drafts and tasks based on incoming messages. The system analyzes email threads, references relevant knowledge documents, and creates personalized responses that maintain your team’s unique voice and style.

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Key Features

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Intelligent Draft Generation

  • Automatically generates draft responses when emails arrive (1-2 minutes)
  • References email thread history and CRM contact information
  • Incorporates relevant knowledge documents for accurate responses
  • Applies configured style rules for consistent tone and formatting
  • Can create tasks for follow-up actions identified in emails

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Customizable Writing Style

  • Create style rules to guide AI-generated responses
  • Configure company-wide and personal style preferences
  • Define formatting, tone, and structure guidelines
  • Style rules are applied during draft generation

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Gmail Integration

The Fabius Gmail Add-on provides seamless access to AI-generated drafts directly within your Gmail interface:
  • View suggested email drafts without leaving Gmail
  • Generate new drafts with custom context
  • Insert drafts directly into Gmail compose window
  • Track and manage tasks associated with emails

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Smart Contact Filtering

Fabius automatically identifies and filters contacts to ensure proper email handling:
  • CRM-First Approach: Only generates drafts for contacts that exist in your CRM
  • Distinguishes between internal team members and external contacts
  • Helps identify new prospects by flagging emails from unknown senders
  • Links emails to existing CRM contacts and opportunities
  • Filters out internal company domains to focus on customer communications
Important: Email drafts are only generated for contacts already in your CRM. This ensures that Fabius focuses on active prospects and customers while maintaining data quality.

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How It Works

  1. Email Processing: Gmail notifies Fabius when new emails arrive in tracked threads
  2. CRM Check: System verifies the sender is a contact in your CRM
  3. Draft Generation: For CRM contacts, Fabius generates drafts using:
    • Email thread history
    • Relevant knowledge documents
    • Configured style rules
    • LLMs (Claude, OpenAI, Gemini — as configured)
  4. Access in Gmail: View drafts through the Gmail Add-on (typically ready in 1-2 minutes)
  5. Task Creation: Follow-up tasks may be created based on email content

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Benefits

  • Save Time: Get AI-generated drafts in 1-2 minutes
  • Maintain Accuracy: Responses reference your knowledge documents
  • Track Follow-ups: Tasks created for action items
  • Consistent Style: Apply formatting and tone preferences

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Getting Started

To start using Fabius email replies, you need to complete two essential setup steps:
  1. Connect Gmail in Fabius (Settings → Integrations)
    • Enables server-side email processing
    • Required for draft generation
  2. Install the Gmail Add-on from Google Workspace Marketplace
    • Provides the interface in Gmail
    • Allows you to view and use drafts
Important: Both steps are required. Missing either one will prevent the email reply feature from working. After setup: 3. Configure your email tracking preferences 4. Ensure your knowledge documents are up to date 5. Start receiving intelligent draft suggestions Next, follow our Quick Start Guide → for step-by-step setup instructions