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Importing Historic Calls

You can bulk import your historic call transcripts into Fabius to quickly populate your workspace and run analysis on past conversations. This is useful for backfilling data, testing new analysis configurations on real examples, or analyzing calls from sources that aren’t automatically integrated.

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Supported Formats

The bulk importer accepts transcript files in the following text-based formats:
  • VTT (.vtt)
The importer currently supports text-based transcripts only. Audio file uploads are not supported in bulk mode.

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How to Import Calls

  1. Navigate to the Calls Page Go to the main Calls list in the Fabius application.
  2. Open the Importer Click the “Import Call” button in the top right corner.
  3. Select Bulk Import In the modal that appears, switch to the “Bulk Transcripts” tab.
  4. Upload Transcripts
    • Drag and drop your transcript files into the upload area, or click to select files from your computer.
    • You can upload up to 30 files at once.
    • Each file will be treated as a separate call row.
  5. Review and Edit Details Once files are uploaded, they appear in a table. You must review and fill in the required details for each call:
    • Call Title: Defaults to the filename. You can edit this.
    • Host: The team member who hosted the call.
    • Date/Time: The date and time the call took place.
    • Duration: Estimated from the transcript length.
    • Direction: (Optional) Inbound or Outbound.
    • Account: (Optional) Link the call to a CRM account.
    • Contact: (Optional) Link the call to a CRM contact.

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Bulk Actions

To speed up the process, you can use the bulk action dropdowns at the top of the list to apply settings to all rows:
  • Apply host to all: Select a host to assign to every call in the list.
  • Apply account to all: Select a CRM account to assign to every call in the list.
  1. Submit Click “Import Calls” to process the list. Fabius will create the calls and associate the transcripts.

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Post-Import Analysis

Once imported, these calls are treated like any other call in Fabius. You can:
  • Search and filter them in the Calls list.
  • Run Analysis Configurations on them manually or automatically if they match your filters.
  • View them in Chat to ask questions across your historic data.